FAQ

General Questions

Business Process Outsourcing (BPO) is mainly outsourcing of the business activities and operational processes to another third party. The BPO solutions help the business to perform their business activities seamlessly. At Coracc Technologies, we offer several call center services such as lead generation, customer support services in the USA, and Canada to different business verticals. Also, we provide digital marketing, web design & development, software development, and app development services. We are known for offering round the clock services to our valuable clients.

The businesses need business process outsourcing services from CORACC Technologies because the customer support agents focus mainly on cost control as well as quality improvement. Moreover, this will facilitate the company to increase its revenue.

The CORACC Technologies leverage the software to measure performance mainly tied to the success of your program. Our customer support team and quality assurance team ensure to deliver a successful program. We not only want to satisfy you with our customer support service but, want to delight you with our support.

At Coracc, we follow an agile approach which ensures that the knowledge is perfectly captured to last detail level and in a way for efficient dissemination. We provide complete training to our customer agents such that they can understand your process before delivering excellent customer service to your valued customers.

At Coracc Technologies, we hire as well as train our experts in the operational processes of the business to enhances your business outcome. The Coracc BPO has helped various business organizations to improve customer relationship,

The Coracc Technologies BPO solutions offer competitive advantages, which set them apart from other BPO companies. Our BPO services includes process improvement, leadership expertise, and proven technology. All these services ensure business success. We leverage state-of-art equipment for business continuity as well as security

The business process outsourcing in the USA and Canada offers benefits to business of all sizes. The BPO services provided by our experts to small businesses results in enhancing the revenue for operational growth. Moreover, it reduces risk as objectives of business changes. Despite the business size, any kind of business small or large gets to benefit from the BPO such as speed, efficiency, and flexibility.

The call center is a centralized office which can handle large call volumes. There are two kinds of call center solutions, inbound call center, and another is an outbound call center. The inbound call center solution handles customer support while outbound call centers can be used for telemarketing and research.
The call centers are mainly outsourced as it has all facilities to provide scalability and flexibility to the business. Moreover, outsourcing the call center ensures complete customer support availability 24/7. Additionally, our customer support agents are experts in providing voice support, chat support, and another kind of customer support.

At Coracc Technologies, we follow some regulations for the safety of data which we follow stringently. We usually sign non-disclosure bond with our customers as well as our employees. The inbound and outbound networks are preserved via firewalls. Moreover, our premised are tracked via CCTV cameras.

The cost of the BPO services offered by us depends on what you need. Moreover, we can perform the task at highly affordable prices and deliver customized business process outsourcing solutions to solve challenges and provide seamless customer experience.

Ask Any Question